Refund policy

Returns and Refunds:

1) We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo and an opening video of the product and box within 72 hours of receiving your order. You can reach us via email at ________(we will have to create a email id for this) or call or WhatsApp us on +91-9988566690 (this number may be changed). We will resolve any issues immediately for you.

2) We do not offer returns or exchanges on products which are delivered in perfect condition.

3) Orders once placed cannot be cancelled. Hence, we request you to be completely sure of your purchase decision before buying a product. In case of any queries regarding a product before ordering, you can reach us via Email at at ________(we will have to create a email id for this) or call or WhatsApp us on +91-9988566690 (this number may be changed). We would be happy to assist you.

4) However, if you want to modify your order, that is possible within 4 hrs of placing the order. The new order value should be at least equal to the earlier order value. Please get in touch with us over Call or WhatsApp and we will assist you. 

5) We ship several hundred parcels a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the Eddith team on email/WhatsApp as soon as possible and take a video before opening your box. 

6) In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Eddith team within 24 hours of receiving the successful delivery email/SMS.    

7) Eddith uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.  

8) For our products which are artisanal and hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.     

For any other questions or clarifications, please reach out to the Nestasia Care team at _________

If you need to initiate a return/exchange, click here (I HAVE ADDED A SCREENSHOT BELOW, SOMETHING ON THESE LINES IS TO BE ADDED) for assistance.